It’s -17 real temp in Appleton today so school kids have a school day. I’m not going to GB today for work so we decided to talk snow days for our video.
Tag: appleton
TommyLog – Do The Right Thing!
This week had a SUPER customer services story to share with you. I was getting my old iPhone 4S repaired. needed some good old TLC so i took it to my buddies at Electronics ETC on Northland. They diagnosed the problem and had the phone fixed in a very timely fashion. But when I came to pick it up, I saw that he screen was on in the same condition it was when i dropped it off. it has a rather large scratch in it. What happened next was just amazing. They offered me a discount on the work that I had completed. That just wasn’t going to do it for me as I was planning on reselling the phone on ebay… so they offered to replace the screen for … NO CHARGE! Not only did they take good care of my original issue, but they did the right thing, in taking care of the scratch.
There is a reason I send all my friends to Electronics ETC! YOU ROCK!
From Hawaii with Nothing!
Today I share about my new found friends the Mauck family and their struggles as they move from Hawaii to Wisconsin. I love serving other and helping!!
Helping in Times of Need
We had some rather major storms cut through the fox river Vally on Tuesday evening. Some amazing damage. Last evening I had the opportunity to help install a generator and give back a little to the community. It’s so amazing to do community services. To reach out to those in need and help.
TommyLog – BEST AT&T Customer Service EVER!!
So its “iPhone 5 day” for Tommy and I’m happily and joyfully on hold to get my upgrade to the new Apple iPhone 5.0. I sent out a tweet telling the world how jazzed I was to even be in line to talk to someone from AT&T and you will NEVER believe what happens next. Not 15 minutes later I get a tweet from a local AT&T guy in Appleton, WI telling me he is just logging into his computer and could gladly assist me with my upgrade. I really didn’t believe he was from AT&T but I DM’d him my desk phone number just in case. 45 sec later, still on hold, line No. 2 starts flashing “AT&T “HOLY COW!
This is just stunning. One tweet on social media and AT&T has its ears on and offered to help make my experience better. I’m just so thrown back by this. Rob Molskness, the AT&T Global Enterprise Solutions Account Manager gets it and gets it hard. He was at the right place at the right time and now has a customer who is shouting from the rooftops how great AT&T is. Great customer service is not hard and this guy rocked it 100 percent. THANK YOU ROB and thank you AT&T!