So its “iPhone 5 day” for Tommy and I’m happily and joyfully on hold to get my upgrade to the new Apple iPhone 5.0. I sent out a tweet telling the world how jazzed I was to even be in line to talk to someone from AT&T and you will NEVER believe what happens next. Not 15 minutes later I get a tweet from a local AT&T guy in Appleton, WI telling me he is just logging into his computer and could gladly assist me with my upgrade. I really didn’t believe he was from AT&T but I DM’d him my desk phone number just in case. 45 sec later, still on hold, line No. 2 starts flashing “AT&T “HOLY COW!
This is just stunning. One tweet on social media and AT&T has its ears on and offered to help make my experience better. I’m just so thrown back by this. Rob Molskness, the AT&T Global Enterprise Solutions Account Manager gets it and gets it hard. He was at the right place at the right time and now has a customer who is shouting from the rooftops how great AT&T is. Great customer service is not hard and this guy rocked it 100 percent. THANK YOU ROB and thank you AT&T!