Tag: fix

TommyLog TECH – Amazing Samsung Support #VZWbuzz #AD

Hey Kids, it’s Tommy, and for today’s TommyLog TECH I want to tell you a story. The story starts out very sad. As I begin my tale I need to tell you about my Samsung Galaxy Note 5 and someone who put the S – Pen in wrong. Putting the S – pen in backwards causes significant problems with the device. One of them is that it will never come out again without permanently damaging the device. I didn’t know what to do. So I decided to chat with Samsung’s online support.

I had no idea the outcome of this process. this was all new territory for me, using Samsung’s tech and repair processes. This story has the happiest of happy endings! I cannot thank Samsung enough for how great they took care of me and how fast the repair was.

Samsung technical support is totally Tommy approved!

Do you need support for your Samsung product? — click here to begin your process http://www.samsung.com/us/support/

Want a Samsung Galaxy Note 5 of your very own? Step right up and click here! http://www.verizonwireless.com/smartphones/samsung-galaxy-note-5/

[DISCLAIMER — I’m one of the cool kids who has been asked to play with and test technology for Verizon. They asked me to test and share my thoughts. All my words are original and my own.]

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TommyLog – Things Happen for a Reason!

Hey Kids it’s dad, and for today’s TommyLog I want to talk to you about how things happen for reason.

For the weekend, Drew was diagnosed with strep throat. Monday morning mom and I flipped to coin for who would stay home. I decided it would be good for me to stay home from work. A few minutes later as I was walking out to take the trash to the curb and, I noticed the smell of gas around the outside heat vent exhaust. I spent a moment and the smell went away so I didn’t think anything else about it. A few minutes later back inside I heard a strange noise coming from the heater. I immediately called the heater guy to have it checked out. I thought to myself I’ll be home all day might as will get it taken care of. A really nice guy named Eric came over to check out the heater. He found that a smart relay device was defective.

Apparently at the beginning of a heating cycle,  the heater sends out 2 bursts of gas. One small burst to begin and then a much larger burst after that first burst has been ignited. Well the regulator wasn’t working properly and there was no first burst of gas only a second much larger burst of gas. Eric stressed to me how dangerous this was and could have led to an explosion. He didn’t want to scare me but he was certainly firm on the fact that this was a bad bad situation.

So let’s think for a second if Drew had not gotten strep throat, I would not have stayed home, and could not have had the heater guy come over to take care of the problem. This could’ve been tragic.

Things happen for a reason. The good Lord was watching over the Clifford family for sure!

TommyLog – Do The Right Thing!

This week had a SUPER customer services story to share with you. I was getting my old iPhone 4S repaired. needed some good old TLC so i took it to my buddies at Electronics ETC on Northland. They diagnosed the problem and had the phone fixed in a very timely fashion. But when I came to pick it up, I saw that he screen was on in the same condition it was when i dropped it off. it has a rather large scratch in it. What happened next was just amazing. They offered me a discount on the work that I had completed. That just wasn’t going to do it for me as I was planning on reselling the phone on ebay… so they offered to replace the screen for … NO CHARGE! Not only did they take good care of my original issue, but they did the right thing, in taking care of the scratch.

There is a reason I send all my friends to Electronics ETC! YOU ROCK!