Month: February 2010

Red Shoes Speak No. 14 Kevin Smith & Soutwest Air Crisis Communication

Kevin Smith (@thatkevinsmith) was asked to step off a Southwest Airlines (@SouthwestAir) flight on Feb. 13, 2010 due to his size. With over 1.6 million followers, Smith’s Tweets about the situation quickly hit mainstream media and blew up in social media. The Southwest Twitter account responded very quickly and appropriately with multiple apologies. As companies continue to engage in social media, how do they prevent or respond to crisis situations such as this? Join the conversation on Twitter using the hash tag #redshoesspeak.

Red Shoes Speak No. 14 Kevin Smith & Soutwest Air Crisis Communication from Jessica Dennis on Vimeo.

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New North Social Media Breakfast

Tommy attended his first New North Social Media Breakfast. #NNSMB This one was held in Little Chute and was sponsored by WFRV. There was a super cast of characters on the panel and some donuts to boot. What a country. Yesterday I went to Red Shoes PR to film a few more episodes of Red Shoes Speaks. One of the topics we talked about was filing systems and are we digital hoarders? What do you think? Can you toss emails and files, or do you just keep them till you run out of HD space?

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Red Shoes Speak No. 13: Toyota’s Crisis Communications Mishap

In a world of 24/7 news and social media communication, how should Toyota have handled their recent recalls that affected 2.3 million vehicles? Tommy and Lisa discuss crisis communications and examples of how companies have handled similar situations. What would be your advice to Toyota? #redshoesspeak

Red Shoes Speak No. 13: Toyota’s Crisis Communications Mishap from Jessica Dennis on Vimeo.

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File Folders – How do you organize your lifes stuff?

How do you file papers and paper work? Do you have a filing system? As I clean out my office at work and look at all the files I kept.. WHY OH WHY did I keep such stuff? I have cabinets filled wiht paper and I have not looked at in years.

I used to use an email software called Eudora and you have to file emails into folders. Now with Gmail, you don’t have to do that any longer. You can just have one large bin and use google’s search capabilities to find what you need. What’s your filing system?

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IT’S HAPPENING!! 2 Weeks Notice

Today after lots of soul searching, talking with friends and prayer, I put in my 2 weeks notice at the place I have worked for fourteen and a half years. Leaving my friends I have made there is not a move I take lightly, but this move is just the BEST move for me and my family. The ability to move from a HUGE printer to a much smaller one just makes sense. The ability to grow and to spread my wings and grow, its whats needed at this time. Today was a monumental day for me and one I need to share. I’m sorry for being such a sap, but you know how soft I can be and this is no exception.
{update – sorry about the youtube video,…fixed now…}