Tag: apple

TommyLog – BEST AT&T Customer Service EVER!!

So its “iPhone 5 day” for Tommy and I’m happily and joyfully on hold to get my upgrade to the new Apple iPhone 5.0. I sent out a tweet telling the world how jazzed I was to even be in line to talk to someone from AT&T and you will NEVER believe what happens next. Not 15 minutes later I get a tweet from a local AT&T guy in Appleton, WI telling me he is just logging into his computer and could gladly assist me with my upgrade. I really didn’t believe he was from AT&T but I DM’d him my desk phone number just in case. 45 sec later, still on hold, line No. 2 starts flashing “AT&T “HOLY COW!

This is just stunning. One tweet on social media and AT&T has its ears on and offered to help make my experience better. I’m just so thrown back by this. Rob Molskness, the AT&T Global Enterprise Solutions Account Manager gets it and gets it hard. He was at the right place at the right time and now has a customer who is shouting from the rooftops how great AT&T is. Great customer service is not hard and this guy rocked it 100 percent. THANK YOU ROB and thank you AT&T!

TommyLog – Focus on the Core

When will it end? Companies sending out product after product, making a small tweak and the releasing a new version. Division after division of the same crap!! In this day and age of HUGE companies collapsing under their own weight, when will they learn? Why don’t they focus on their core products?

How many different models of Dell laptops are there? Sony, HP? Hundreds! Before the collapse of GM, how many different divisions did they have? They ditched Oldsmobile, Pontiac, SAAB, Hummer, and Saturn to focus on their core. Apple in the early 1990’s up the return of Steve Jobs had many different lines, PowerMac, Performa with numbers like the 8150, 7100, 6105 etc. Once Steve came back he put his foot down and nixed all that. Do you know how many laptop lines Apple has now? Apple has 2, MacBook, Air and MacBook Pro. The largest company in the world, at last look, really only has 7 major product lines, iPhone, iPad, Mac Mini, Macbook, iMac, Mac Pro and iPod. That’s it. Well there is the Apple TV also, does that count?

What does this type of efficiency get them? Better distribution, saved support calls to name a few. Maybe we should take a look internally and see if we are focusing on the core.

The core being family. Are you focusing on what’s important? Think about it!

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TommyLog – Learning from Mistakes

Today I’m in Oshkosh and recording on my iPhone. I have been listening to Steve Jobs book called iCon and the topic of learning from mistakes has come up. How would society be if we took a page from this book and actually learned from our mistakes.

httpvh://www.youtube.com/watch?v=R28LqCecaus

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TommyLog – The Things We Take for Granted – RIP Steve Jobs

NOTE: Sorry about the video quality. I wonder if my Zi8 is dying.

This past week we lost one of the greatest and most brilliant minds in my time and possibly ever. My father called and likened Steve Jobs to the mind of Albert Einstein, WOW now that’s saying a lot. To think Steve stared Apple in his home garage, was kicked out, brought back when the company was on the verge of death and today, Apple is one of the largest companies in world with stock selling right around $400.00. Stunning. So many tech items that we take for granted were made commonplace by Mr. Jobs and the team at Apple! GUI, WIFI, mouse, USB, iPod, iPad, iPhone and so many many more. What a life and what a legacy he leaves behind.

Now for the real question. What life and what legacy will we leave behind? Will we leave this world better then it was when we got here? That’s the true test of Steve and the life he left. He left this world so much better then it was when he got here. He did not accept the norm. He shot for perfection and it showed!

httpvh://www.youtube.com/watch?v=AIMKoy__R8w

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Red Shoes Speaks No. 67 News Aggregators for the Apple iPad

Lisa and Tommy talk about their picks for best news aggregators for their Apple iPads. Lisa likes Fluent News and the Daily and Tommy prefers flipboard. One beef they both find with the crop of newsreaders is the fact it takes time to download content and they are not very friendly in situations where you don’t have wifi or 3G access…like airline travel. There needs to be a way you can pre-download content for offline reading.

What’s your favorite newsreader / aggregator for your iPad? Join the conversation by commenting below or using hashtag #redshoesspeak on twitter!

httpvh://www.youtube.com/watch?v=52cuQ4VsmKQ

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