Month: January 2014

TommyLog – Amazing Customer Support @TWC

So this week I have an amazing customer service story to share with you. I have been a decade long time warner cable customer. It seems glamorous these days to bag on Time Warner and move to DirecTV. I know countless of people who have left DirecTV and move back to Time Warner after the “special price” ends. I’m not one of those guys.

Over the last few weeks I’ve had some issues with my Internet speed and have opened up a few calls to Time Warner to take a look at why I’m not getting the speed I would expect. I had what they call the turbo plan is supposed to be 20 MB up and 5 MB down, but I wasn’t getting nearly that and my upload speed was half. So after a few calls I found out that it’s not my equipment it’s the plan they have me selected for. Apparently I have the old turbo plan and not the new turbo speed plan… Who knew?  After talking to this great support gal, she told me told me that she thought I was paying too much!!

WHAT!!!

Somebody in customer service actually being honest with me.– now that’s a new concept. My bill is about $180 a month; I have a couple HDTVs, DVR, and Internet access. The fact that someone was honest with me and telling me the truth… that’s too much. Well after a series of events I talked to somebody in customer solutions, the old retention department, and they were able to drop my bill about $40 and increase my Internet speed by twice downloads and five times upload. WOW!!!

THANK YOU Time Warner Cable and thank you for great customer support!

TommyLog – High School Reunions

At my local gym the other morning, doing what I do best at 5:30 in the morning… working out. *Cough* I like to workout in the area which is called the cardio theater. They always have a movie playing. The movie that was playing this day was a movie about high school reunions. I usually listen to music so I don’t pay much attention, but it looked kind of interesting.

Made think about my high school experience in the people I had met. I have been away from high school for well over 25 years and I think about the people who were my friends in high school and those who were not. I didn’t run in the circle with the jocks or the theater folk; I was considered more of a geek because I was in the AV club. DO NOT JUDGE!

Which brings me back to my 25th high school reunion. I remember showing up and all the guys that were jocks are now burnouts, literally.  The guy that comes to mind ran a pizza place on the beach and after talking to him it was clear that there’s more going into his system then just pizza dough and pepperoni’s.

With the advent of Facebook many of my high school friends that I had lost touch with for years and years are now closer than ever. Is this a good thing or a bad thing? I’m not sure. Though the miles separate us the technological divide has brought us closer together. But it’s interesting how many people are my friends now who wouldn’t give me the time of day back in 1986. Makes you think!

What you think about your high school reunions. Do you go to them? Do people treat you differently?

TommyLog – A Broken Wrist

So what a great weekend. Clara had the most awesome dance competition at Kaukauna High School. Clara’s team won first place in Poms, first place in kick, and in first place in jazz.

The night prior, we had some pretty significant rain in the area in the parking lot turned to ice.

Sadly, as Madeline was going to see the awards, she slipped in the parking lot and fell and broke her wrist. I rushed back to the high school to get Madeline and take her to the emergency room. We went to St. Elizabeth Hospital in the care there could not have been better. Madeline has a slight fracture in her right wrist and will have to have a cast for the next 4 to 6 weeks.

All is well in the Clifford family.

I love being a dad!

TommyLog TECH – Belkin WeMo Switch #VZWbuzz

When my good friends at Verizon asked me to test the new Belkin WeMo Switch, I was more than happy to do so.

This thing is just dead simple to use.  Follow a few simple instructions and you ar ready to go in under 10 min flat. Well mine took a bit longer as I had firmware to update, but my mileage may not be typical.

Anyone looking to add a bit of home automation to your life, this is a super easy way to get started.

[DISCLAIMER — I’m one of the cool kids who has been asked to play with and test technology for Verizon. They asked me to do a blog posting. All my words are original and my own.]

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