TommyLog TECH – Amazing Samsung Support #VZWbuzz #AD

Hey Kids, it’s Tommy, and for today’s TommyLog TECH I want to tell you a story. The story starts out very sad. As I begin my tale I need to tell you about my Samsung Galaxy Note 5 and someone who put the S – Pen in wrong. Putting the S – pen in backwards causes significant problems with the device. One of them is that it will never come out again without permanently damaging the device. I didn’t know what to do. So I decided to chat with Samsung’s online support.

I had no idea the outcome of this process. this was all new territory for me, using Samsung’s tech and repair processes. This story has the happiest of happy endings! I cannot thank Samsung enough for how great they took care of me and how fast the repair was.

Samsung technical support is totally Tommy approved!

Do you need support for your Samsung product? — click here to begin your process http://www.samsung.com/us/support/

Want a Samsung Galaxy Note 5 of your very own? Step right up and click here! http://www.verizonwireless.com/smartphones/samsung-galaxy-note-5/

[DISCLAIMER — I’m one of the cool kids who has been asked to play with and test technology for Verizon. They asked me to test and share my thoughts. All my words are original and my own.]

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And so it Begins, First day of Work

So it begins, day number one at HC Miller in Green Bay. WOW what a difference a change in jobs makes. I just love the people who I will be working with. I’m now best buddies with Steve the new IT guy, he has been here exactly 1 week longer then I. I’m also best buds with the HR manager. Her anniversary date is the same as mine. So amazing, SO GREAT!!!!! I’m in heaven!!!

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Classy is as Classy Does

Japan Airlines business class seat
Image via Wikipedia

Today is my 14th anniversary at my place of business. I love my job and I love the people I work with. Over my 14 years I have met many-a-people, but I’m pretty sure this one person ranks “Best in Class” if not best ever. For this example we will call him John. John was a sales guy at our organization and I had the opportunity to go on many a sales calls with him as the tech rep. I loved going on the road with John has he always made the trip pleasurable. John has shown by example how to excel. I think you’ll see why.

After each business trip I took with John, he would always send a hand written note on personal stationary. This is just the coolest thing ever. Its amazing to get a note saying thank you. Who many times do you help someone and not even get a smile or thank you.  I have worked with sales people who would not even pick you up at their airport, let alone send a thank you card. Little notes of appreciation really make the difference!! This example has shown me how to be a better person as I now send out thank you cards from time to time. The impact of a thank you card is HUGE!

The second example that John is to me brings me back to my 14th anniversary. John left the company a few months back, but this AM, I received a personal email from John congratulating me on my milestone. John is always good for a birthday wish and an anniversary phone call or email. Even away from his old job, he still remembers his co-workers. What a shining example.

The last example of how John has influenced my life took place about 5 or 6 years ago. We had the opportunity to fly to a customer site together. Nothing very remarkable about that… it gets better. While on a layover in Chicago‘s O’Hare Airport, we had some flight issues. I’m not sure exactly what took place but we need to get re-ticketed for our flight. John asked for my ticket and graciously took care of the heavy lifting. After a few minutes in line, he handed me back my boarding pass and I didn’t think another thing of it. Well that was until the ground crew started boarding and asked for the first class passengers. Oh course I paid no attention until John punched me in the arm and said “Hey that’s you..look at your ticket man.”

No sooner did I look at my boarding pass and I noticed I was seated in seat 1A. What the…how did I get a first class ticket? Well here’s the back story. While taking care of the re-ticketing, John used some of his frequent flier miles to upgrade to first class, but he used them on my seat. He sat in coach and I sat in first class.

John has to be the classiest person I have ever worked with, bar none. He is a shining example of a great father, husband, co-worker and I’m proud to call him a friend. There are so many ways he has influenced my life. All who know him know exactly what I’m talking about. While I sat in first class, the real first class sat in coach! Thanks John.

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