Tag: affinity

TommyLog – A Broken Wrist

So what a great weekend. Clara had the most awesome dance competition at Kaukauna High School. Clara’s team won first place in Poms, first place in kick, and in first place in jazz.

The night prior, we had some pretty significant rain in the area in the parking lot turned to ice.

Sadly, as Madeline was going to see the awards, she slipped in the parking lot and fell and broke her wrist. I rushed back to the high school to get Madeline and take her to the emergency room. We went to St. Elizabeth Hospital in the care there could not have been better. Madeline has a slight fracture in her right wrist and will have to have a cast for the next 4 to 6 weeks.

All is well in the Clifford family.

I love being a dad!

Over the Top GREAT Customer Service @AffinityHealth

This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.

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Friday Morning Pancakes – Affinity Tweetup

Today was truly an AMAZING day. Every other week we have a breakfast tweetup at BlueBerry Hill. Well this week, Affinity Health offered to host the breakfast at St Elizabeth hospital. We had civic leaders there, the president of the hospital, their PR firm and many many others. Over 40 in all were in attendance. What a true testament to the friends I have here in NE Wisconsin. Its truly humbling the lasting relationships I have made.

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Excellent Customer Service

This week had a less the positive experience with Urgent care and an Affinity doctor. I talked with Affinity customer care and had a very nice conversation. Talked with a long tie twitter friend today via phone call. its so nice just to pick up the phone and chat with someone. THAT ROCKED!!!! Sometimes just pick up the phone!

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