Tag: Social Networking

Red Shoes Speaks No. 17 Customer Service

Lisa, Jess & Tommy talk about customer service and the ever changing landscape of taking care of customers. Do you want to be helped on twitter, an online chat or would you prefer a good old phone call? It should be the customers’ choice on how they want to be served.

Red Shoes Speaks No. 17 Customer Service from Jessica Dennis on Vimeo.

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Red Shoes Speak No. 14 Kevin Smith & Soutwest Air Crisis Communication

Kevin Smith (@thatkevinsmith) was asked to step off a Southwest Airlines (@SouthwestAir) flight on Feb. 13, 2010 due to his size. With over 1.6 million followers, Smith’s Tweets about the situation quickly hit mainstream media and blew up in social media. The Southwest Twitter account responded very quickly and appropriately with multiple apologies. As companies continue to engage in social media, how do they prevent or respond to crisis situations such as this? Join the conversation on Twitter using the hash tag #redshoesspeak.

Red Shoes Speak No. 14 Kevin Smith & Soutwest Air Crisis Communication from Jessica Dennis on Vimeo.

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Excellent Customer Service

This week had a less the positive experience with Urgent care and an Affinity doctor. I talked with Affinity customer care and had a very nice conversation. Talked with a long tie twitter friend today via phone call. its so nice just to pick up the phone and chat with someone. THAT ROCKED!!!! Sometimes just pick up the phone!

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