Tag: smile

TommyLog – Small Things make the Biggest Difference

I have had this recurring whining with my power steering in my 2008 Honda Accord. After some good Google research, I found a self help video on how the power steering problem is caused by air getting into the lines. Digging deeper I found a Honda tech note on how the intake line may have a bad o-ring. After purchasing a 15 cent o-ring on a Honda parts website as well as $4.95 shipping, a trip to my buddy Sean’s house for some TLC, the problem was fixed.

Who would of thought that such a whine and racket could be fixed by a small, simple 15 cent part. Sometimes the smallest little things can make the biggest difference in the lives of others. Think about a smile, handshake, simple I Love you or card. Take a look around you and see what a difference you can make.

TommyLog – Where Everybody Knows Your Name

Had a great experience this morning at the gym. I’m a new member of Golds and the morning gal met me at the door and said “Hi Tom”. I was totally blown away. This is only the 3rd time I had been there and she didn’t even scan my key card yet this morning. So she learned my name after only 2 visits. That’s just awesome customer service. You always get further when you greet people by their first name. I love that at Festival Foods. They look at the name on the receipt if you are paying with credit or ATM cards.

Such a great skill calling people by their first names… LOVE IT!

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