Red Shoes Speaks No. 74 Bad Critiques vs Great Customer Service

Are you listening to your customers? If they say something bad about your business in real time on Twitter, would you confront them in person?

httpvh://www.youtube.com/watch?v=vZB9eyK941A

Red Shoes Speaks No. 68 Social Media Slip-ups

Tom and Sara discuss recent stories of PR agencies getting fired after negative tweets went out. A member of the Chrysler team inadvertently posted a highly controversial tweet from the corporate account instead of his private account. The Redner Group intentionally posted a negative tweet on behalf of their client 2K, causing the agency to be let go from the gaming corporation. Lesson learned: quadruple-check your tweets, especially if your job depends on it!

Join the conversation by commenting below or using hashtag #redshoesspeak on twitter!

httpvh://www.youtube.com/watch?v=vHsKDrxd6eQ

 

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Red Shoes Speak No. 60 Using Klout to Build Social Media Buzz

We discuss how Klout works, brands going directly to consumers for reviews and if consumers will provide honest feedback to a company’s products or services.

httpvh://www.youtube.com/watch?v=Y4sdz_8t2es

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TommyLog I’m a Winner #NNSMB

I attended the last New North Social media Breakfast at UWGB. Very well done, very poorly attended. One of the things that was there was a fishbowl to drop your business card into. Well today i was notified by the head of UWGB marketing that I won tickets to 5 basketball games. HOW GREAT IS THAT!!!

Also getting psyched for the next NNSMB with Peter Shankman at brett Farve Steak house tomorrow. My first official PR thing ever and work is PAYING for it!!! Yeah!

httpvh://www.youtube.com/watch?v=8Zjt4gHb0MQ