Tag: phone

My Point of View – Customer Service

As Manager of Digital Development Tom want to share his point of view on various subjects. Today’s Point of View topic is on customer service. Tom has spent over 25 years in various customer service rolls from his days as a paperboy to working with customers in his current role. What and some good customer service traits and what are bad ones. HC Miller has some great examples of super account managers and Tom wants to share with you one outstanding one.

httpvh://www.youtube.com/watch?v=5u7PVht497g

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Excellent Customer Service

This week had a less the positive experience with Urgent care and an Affinity doctor. I talked with Affinity customer care and had a very nice conversation. Talked with a long tie twitter friend today via phone call. its so nice just to pick up the phone and chat with someone. THAT ROCKED!!!! Sometimes just pick up the phone!

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