The Value of I’m Sorry

Tommy talks about leadership training and the value of saying I’m Sorry. How different would this word be is leaders just admitted their mistakes and said I’m sorry. I used the example of the umpire Jim Joyce‘s error robbed Armando Galarraga of his perfect game and how there are no hard feelings. What an amazing story. A great lesson to be learned here.

httpvh://www.youtube.com/watch?v=vfCR_FxCxKg

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