Tommy talks about leadership training and the value of saying I’m Sorry. How different would this word be is leaders just admitted their mistakes and said I’m sorry. I used the example of the umpire Jim Joyce‘s error robbed Armando Galarraga of his perfect game and how there are no hard feelings. What an amazing story. A great lesson to be learned here.
httpvh://www.youtube.com/watch?v=vfCR_FxCxKg
