TommyLog – Applebee’s Social Media Fiasco

Well file this under the “Well that didn’t go very well” category. Applebee’s and social media didn’t have a good week at all. Take a listen and share your comments.

Here is a blog with the entire chain of events. Long but worth the read.
Applebee’s Overnight Social Media Meltdown: A Photo Essay

TommyLog – Just Say Thank You!

Trying out my iPhone 4S for today’s Tommylog. lets see how this goes. I broke the tripod for my Kodak camaera, so while I get a new one, we shall do this…

Happy 2012 to all my friends and family! I’m so excited that I have you in my life. Today I want to talk about saying thank you. Short and sweet, we need to say thank you more often.

HUGE win for Applebees. Service was really poor! Meal took well over 45 min to come out of the kitchen. No refills on drinks and poor communication from the server. Manager rocked and comp’d our meal for the 7 of us. Totally unexpected! This one action GUARANTEED we will be back!

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