I took part in the Cultivate Fox Cities Chamber event that took place yesterday and WOW what it a GREAT Event. One thing that stood out for me was how to wow the customer. The keynote speaker talked about the Ritz-Carlton hotel and how employees are empowered to make customers happy.
She talked about the difference between a satisfied customer and a loyal customer.
Amazing day, amazing people!
What do you do to WOW your customers?