I took part in the Cultivate Fox Cities Chamber event that took place yesterday and WOW what it a GREAT Event. One thing that stood out for me was how to wow the customer. The keynote speaker talked about the Ritz-Carlton hotel and how employees are empowered to make customers happy.
She talked about the difference between a satisfied customer and a loyal customer.
Amazing day, amazing people!
What do you do to WOW your customers?
Today I received a package from NTI Network Technologies Inc and I’m stunned at the amazing customer experience I found when I opened the box. The sent a personally signed thank you card. WOW!!! This is how you do customer service!! This is how you differentiate yourself from the competition.
I love this so much… GREAT JOB NTI
httpvh://www.youtube.com/watch?v=d_1-mhFcswA
Jess & Tommy talk about a quote from the CEO of Acer Computer on how the success of the Apple iPad is due to irrational consumers. How well do you as consumers like being called irrational? be part of the discussion by leaving your comments below or tweeting using the hashtag #redshoesspeaks
httvhp://www.youtube.com/watch?v=-ChXZkVJ3ko
Tommy talks about phone service and poor customer service with one of his vendors. What a weekend. Emma had her 3rd birthday celebration at the house with all the tourville/ clifford kids. What a blast we had.