Tag: communication

Red Shoes Speak No. 13: Toyota’s Crisis Communications Mishap

In a world of 24/7 news and social media communication, how should Toyota have handled their recent recalls that affected 2.3 million vehicles? Tommy and Lisa discuss crisis communications and examples of how companies have handled similar situations. What would be your advice to Toyota? #redshoesspeak

Red Shoes Speak No. 13: Toyota’s Crisis Communications Mishap from Jessica Dennis on Vimeo.

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Red Shoes Speak No 12: Positive Influences on Twitter

Does it feel like people are too positive on twitter and social media in general? Do you gravitate to people who are positive in nature? Is your glass half empty or half full? Lisa and Tommy discuss this social media topic in this weeks Red Shoes Speak. #redshoesspeak

Red Shoes Speak No 12: Positive Influences on Twitter from Jessica Dennis on Vimeo.

Excellent Customer Service

This week had a less the positive experience with Urgent care and an Affinity doctor. I talked with Affinity customer care and had a very nice conversation. Talked with a long tie twitter friend today via phone call. its so nice just to pick up the phone and chat with someone. THAT ROCKED!!!! Sometimes just pick up the phone!

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