The Last hours – Exit Interview

Today was my last day of work at RR Donnelley. Almost 14.5 years of great memories, laughs and love. It all came to a close at the Exit Interview. About a dozen questions about my stay at RRD. Pretty sterile and objective. A pretty emotional day, but all in all..amazing. THANK YOU all my RRD friends and family. Its Happening and this is just the beginning!!! So exciting to watch it all happen.

NOTE: There are 2 videos for this posting, so scroll down for more….

With the exit interview behind me, it was smooth sailing. A dozen or so questions then its time for lunch with my great friends at Red Shoes PR. We grubbed at Panera Bread, talked about our first jobs and transitioning betwen jobs. Fun had by all. Now its off to happy hour and more friends and well wishing.

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Over the Top GREAT Customer Service @AffinityHealth

This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.

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Red Shoes Speaks No. 8 Social media, strategy or communication channel

Jess and Tommy talk about Jess’ blog post called Social media, not a strategy or a tactic…a communication channel. How should companies be using social media and incorporating it into their marketing plans? Jess and Tommy discuss best practices for corporate social media use.

Red Shoes Speaks No. 8 Social media, strategy or communication channel from Jessica Dennis on Vimeo.

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Classy is as Classy Does

Japan Airlines business class seat
Image via Wikipedia

Today is my 14th anniversary at my place of business. I love my job and I love the people I work with. Over my 14 years I have met many-a-people, but I’m pretty sure this one person ranks “Best in Class” if not best ever. For this example we will call him John. John was a sales guy at our organization and I had the opportunity to go on many a sales calls with him as the tech rep. I loved going on the road with John has he always made the trip pleasurable. John has shown by example how to excel. I think you’ll see why.

After each business trip I took with John, he would always send a hand written note on personal stationary. This is just the coolest thing ever. Its amazing to get a note saying thank you. Who many times do you help someone and not even get a smile or thank you.  I have worked with sales people who would not even pick you up at their airport, let alone send a thank you card. Little notes of appreciation really make the difference!! This example has shown me how to be a better person as I now send out thank you cards from time to time. The impact of a thank you card is HUGE!

The second example that John is to me brings me back to my 14th anniversary. John left the company a few months back, but this AM, I received a personal email from John congratulating me on my milestone. John is always good for a birthday wish and an anniversary phone call or email. Even away from his old job, he still remembers his co-workers. What a shining example.

The last example of how John has influenced my life took place about 5 or 6 years ago. We had the opportunity to fly to a customer site together. Nothing very remarkable about that… it gets better. While on a layover in Chicago‘s O’Hare Airport, we had some flight issues. I’m not sure exactly what took place but we need to get re-ticketed for our flight. John asked for my ticket and graciously took care of the heavy lifting. After a few minutes in line, he handed me back my boarding pass and I didn’t think another thing of it. Well that was until the ground crew started boarding and asked for the first class passengers. Oh course I paid no attention until John punched me in the arm and said “Hey that’s you..look at your ticket man.”

No sooner did I look at my boarding pass and I noticed I was seated in seat 1A. What the…how did I get a first class ticket? Well here’s the back story. While taking care of the re-ticketing, John used some of his frequent flier miles to upgrade to first class, but he used them on my seat. He sat in coach and I sat in first class.

John has to be the classiest person I have ever worked with, bar none. He is a shining example of a great father, husband, co-worker and I’m proud to call him a friend. There are so many ways he has influenced my life. All who know him know exactly what I’m talking about. While I sat in first class, the real first class sat in coach! Thanks John.

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