As Manager of Digital Development Tom want to share his point of view on various subjects. Today’s Point of View topic is on customer service. Tom has spent over 25 years in various customer service rolls from his days as a paperboy to working with customers in his current role. What and some good customer service traits and what are bad ones. HC Miller has some great examples of super account managers and Tom wants to share with you one outstanding one.
httpvh://www.youtube.com/watch?v=5u7PVht497g
**Left this comment on HC Miller site.
Exactly… Two great points: quick in making ‘decisions’, and customer ‘focus’.
Very well said!
That was awesome you gave a shout-out to Sherri for doing a great job. From a customer service rep. view, it’s nice to hear every once in awhile… because at times it can be difficult and it is a thankless job when dealing with irate customers.
Giving props rocks!
In customer service, you don’t only have to be knowledgeable but helping trifold, being courteous, and going the extra mile helps a lot!!
~Isabel