Tag: lisa cruz

Red Shoes Speaks No. 18 FourSquare & Geo Location Tools

Lisa and Tommy talk about Lisa’s column in The Post-Crescent regarding Four Square, geo location tools and their impact on business.

Red Shoes Speaks No. 18 FourSquare & Geo Location Tools from Jessica Dennis on Vimeo.

Red Shoes Speaks No. 17 Customer Service

Lisa, Jess & Tommy talk about customer service and the ever changing landscape of taking care of customers. Do you want to be helped on twitter, an online chat or would you prefer a good old phone call? It should be the customers’ choice on how they want to be served.

Red Shoes Speaks No. 17 Customer Service from Jessica Dennis on Vimeo.

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Red Shoes Speak No. 13: Toyota’s Crisis Communications Mishap

In a world of 24/7 news and social media communication, how should Toyota have handled their recent recalls that affected 2.3 million vehicles? Tommy and Lisa discuss crisis communications and examples of how companies have handled similar situations. What would be your advice to Toyota? #redshoesspeak

Red Shoes Speak No. 13: Toyota’s Crisis Communications Mishap from Jessica Dennis on Vimeo.

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Red Shoes Speak No. 10 Fly Conan FLY

Lisa and Tommy talk about the late night talk show spat between NBC and Conan O’Brien. Conan is getting a reported $40 million to leave NBC, now’s the time for him to start anew. The Tonight Show is getting old and stale. Does he needs to get away from network TV and take his show to the internet? Be part of the conversion, tell us what you think. #redshoesspeak on twitter.

Red Shoes Speak No. 10 Fly Conan FLY from Jessica Dennis on Vimeo.

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Red Shoes Speaks – Social Media/Technology Predictions for 2010

Will e-mail be around in a few years from now? Are Web sites on their way out? Should companies have a social media corporate policy? Tommy and Lisa share their 2-cents worth on what they think is coming up in 2010 and beyond.

Social Media/Technology Predictions for 2010 from Lisa Cruz on Vimeo.