Helping in Times of Need

We had some rather major storms cut through the fox river Vally on Tuesday evening. Some amazing damage. Last evening I had the opportunity to help install a generator and give back a little to the community. It’s so amazing to do community services. To reach out to those in need and help.

I’m So Sorry, It’s My Loss

Went to pay respects to the Lang family and especially Jess Dennis who lost her brother last week. As i waited in line, which ran out the door at time, I was just empty with what to say? What do you say in a time of tragedy like that? I had no clue. I was really stumped. I guess just having me stop over was all the words I needed to say, but you wish you had some grand words to say… then it hit me. I just said “Hi I’m Tommy, I’m sorry for your loss. It’s my loss that I never got to meet Erik.” Bam, done- that’s it.  I had never met Jess’s Mom or Dad before and that’s how I did it and it worked fine.

Jessica, I’m so sorry for your loss. I really got nothing. Words can’t take it away, but maybe the hug helped…a little.

Tale of 2 Customer Service Experiences

Had 2 very different customer services experiences the other day. One with Kaukauna Clinic where I have my primary care doctor and one at CVS pharmacy where I was to pick up my prescription and a few over the counter meds. Give this a listen to hear about all-star treatment and not so all-star treatment 🙁